Cars for Keeps: A Woman’s Point of View: Sometimes Heroes Come in Greasey Shirts | AAA Automotive Advantage Company | Auto Repairs and Maintenance Tips | Grand Haven, MI

Friday, October 16, 2009

A Woman’s Point of View: Sometimes Heroes Come in Greasey Shirts

Colette Cooley, Office Manager at Cars For Keeps

You have been looking towards your vacation for months. The snow is huffing and puffing outside, but you are lost in your “dream”. You are at the point where you don’t think you can make it through another day at the office, so you think about your dream to get through the day. Your vacation. Your Nirvana. Your soul’s restoration. Then, finally, your dream has come true. You are actually living your dream vacation. And your car breaks.

I am not talking a broken fingernail here. The car is close to being terminal. Loud noises, smoke, not steering, barely starts, coughing, choking, jerking, seizure, ge-the-de-fibulator-quick, sick. So many thoughts go through your head in that first 10 seconds. I can’t go to the world’s largest mall this afternoon. What a disaster! I will not yell at the kids. I will not kick my husband. I will not stomp my feet in a pique of frustration.

I will call AAA. They come and get the car and tow it to the recommended automotive repair shop where you find out the car is not terminal after-all, and can be repaired and back on the road today. You suddenly have new names to add to your little black book under the heading of; Heroes Who Will Come To Save The Day. Your vacation is saved. Your mind is restored. You are back in your dream. You are on your way to the mall. AAAHH! Life is good.

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Testimonials

Dear Mr. Hopp,

I wanted to thank you for the prompt, courteous, and friendly service provided to my wife and I last week. I didn't know quite what to expect when we pulled in to your shop with the outside pad missing from our right rear brake.

We were pleasantly surprised. You...somehow worked us in, ordered parts, and had us back on our way in less than 2 hours with a very reasonable bill.

What could have been a major disruption of our trip, was reduced to a minor glitch because the efforts of you and your staff.

Thanks again.

- Gary and Gayle (2002 CR-V)
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From rides home to personal touches...like being called by name when you walk in the door.

The honesty that comes when a price can't be beat, why would anyone leave and go down the street?

How many places stand behind their work 100% of the time, not ever giving excuses or saying "it's fine". [With Cars for Keeps,] it's more like, "I'm sorry, we¹ll fix it right now" and then get it done quick.

No slick sales tricks, just good honest work.

Gentle reminders of work that needs to be done and warnings of little things that might eventually not run.

I cannot say that it is one single thing, but it is the whole package put together, built on honesty and trust. Backed by personality and good work.

Thanks Cars For Keeps!
Paula D.

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I am no expert with cars. They could have easily called me up and told me that the car would need an extensive repair, and I would have had to pay it.

I think other shops would have tried to get some money out of me. However, the crew at Cars For Keeps did the honest thing, and did not take "advantage" of me when they easily could have.

My car has been running fine since that event several thousand miles ago. The staff at Cars For Keeps have always provided me with top-notch customer care and quality car repairs, and this is especially helpful for someone who knows so little about cars.

Thanks, Cars For Keeps!
Rob T.